Free Shipping on $100 orders and $10 Flat shipping on $50 orders (Per destination)

Subscription Management FAQs

We are thrilled that you have decided to subscribe to your favorite chocolate to enjoy a Made in Maui treat all year round! We've put together some quick video tutorials to help you manage your subscription. If you have any additional questions, feel free to email us at aloha@mauichocolate.com. 

How do I change the shipping address for my next subscription box?

Please note that address changes can only be made for your next upcoming order and cannot be made further out in advance. 

1. sign into your account

2. click "manage subscriptions"

3. click "see all upcoming orders"

4. select the order you would like to edit (this may only be available for your closest upcoming order)

5. scroll to the bottom and click on the existing address at the bottom

6. the shipping information will populate on the right of the screen-- just change the information and save it

* If you would like to temporarily change the shipping address for one of your orders, just use the same process but make sure to change it back to your normal shipping address after your order processes on the first of the month. This is great to use if you will on a trip when your order is supposed to arrive or if you'd like to send one of your monthly boxes to a friend, etc.

 

How do I skip my next subscription order?

You have the ability to skip any of your upcoming orders. Once successfully skipped, your subscription will resume as usual.

1. sign into your account

2. click "manage subscriptions"

3. click "see all upcoming orders"

4. select the order you would like to skip

5. click on the displayed order date

6. a calendar will populate on the right side of the screen– click "skip this order" underneath the calendar

7. the page will refresh and you will need to again confirm by clicking "skip this order"

8. after loading, it will confirm that your next order will be skipped

 

How do I add a new product to ship with my existing subscription order?

Whether you want to add a new item to your subscription order as a one-time purchase or a reoccurring addition to your subscription, it can be easily done through your customer profile.

1. sign in to your account

2. click on "manage subscriptions"

3. click the "subscriptions" tab

4. click "add a product"

5. search or select the product you would like to add

6. specify the quantity, whether it will be a one-time purchase or subscription item, the variant flavor, shipping address, and the first shipment date

7. scroll to the bottom and click "add product"